FAQ

FAQ’s

The following electrical FAQ’s, are some of the most common issues domestic customers have. There are many more we could list, but we really do need to get to work!

Question: Do I need to have a certificate of electrical safety?

For most electrical repairs and installations, yes, the electrical contractor by law must issue a certificate. The exception is work on portable appliances or non-fixed wiring. There are two types of certificates. One for most kinds of work and one for work on your switchboard, mains cable and meter panel. The latter usually requires the appointment of an electrical inspector, which will be charged separately.

Question: Can I supply my own parts for you to install?

Yes, you are welcome to source and supply anything (fans, light fittings, oven). However if there is a warranty issue, we cannot repair the problem free of charge. We would also advise that you research the product carefully, as some items may not be appropriate to be installed in the position or location you want. Buying a certain product can require a longer installation time, costing you more in the long run. Please contact us if you need advice.

Question: Should I get a quote?

For large home projects, like renovations and extensions, we recommend getting at least 3 quotes. Make sure you know exactly what you want and where everything is going first. Make sure the quote is as detailed as possible, so there are no misunderstandings when the bill arrives. 

Question: My switchboard is old. Does it need replacing?

If it has the wired fuses, it is advisable to replace it. Older boards do not have safety switches and may cause fires, electrocution or excessive damage to internal wiring and appliances. Older boards can, in some instances, be fitted with safety switches. 

Question: I had my old halogen down lights replaced with LED lamps. They flicker or stop working. What’s going on?

This is a very common problem. Either you had new LED globes installed with the government incentive scheme, or you did it yourself within the last few years. The down light is made up of two components; the transformer and the lamp. The old halogen transformer was designed to run the halogen lamps. The new LED lamps are not. This can cause lamp failure and flickering. If you are lucky, and the transformer/lamp combination is almost compatible you may not have any problems.  Faults will eventually stress the components, reducing their life spans. Lights that run through a dimmer can cause the globe to flicker,  cause incorrect light levels or adversely affect on other lights in the room. The best way to prevent future issues, is to replace all the lights that operate on the switch with LED down light kits.